RCS Studio Privacy Policy

Last Updated: October 7, 2025

RCS Studio (“RCS Studio,” “we,” “us,” or “our”) is a product of Vibes Media, LLC (“Vibes”). This Privacy Policy explains how we collect, use, and share information when you use RCS Studio, including our website, platform, and related services (collectively, the “Services”).

By accessing or using RCS Studio, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information when you use RCS Studio:

• a. Information You Provide
  • Account information (e.g., name, email address, company details, login credentials).
  • Project data (e.g., RCS flows, templates, and content you create or upload).
  • Communications (e.g., customer support inquiries, feedback).
• b. Automatically Collected Information
  • Device and usage data (IP address, browser type, operating system, platform activity).
  • Cookies and similar technologies for analytics, security, and personalization.
• c. Customer Data
  • If you are an enterprise using RCS Studio to deliver RCS campaigns to end users, any end-user data processed through RCS Studio is considered Customer Data and is governed by your organization’s agreement with Vibes.

2. How We Use Information

• Provide, operate, and improve RCS Studio.
• Authenticate users and secure accounts.
• Enable the creation and deployment of RCS experiences.
• Provide customer support and respond to inquiries.
• Analyze usage trends and improve platform performance.
• Comply with legal, regulatory, and carrier requirements.

3. How We Share Information

• Within Vibes: With affiliates and subsidiaries for product and service delivery.
• With service providers: Third parties that help us host, secure, and operate RCS Studio.
• For legal compliance: If required by law, regulation, or to protect the rights and safety of Vibes, RCS Studio users, or others.
• Business transfers: In connection with mergers, acquisitions, or sale of assets.
• We do not sell personal information.

4. Data Retention

We retain personal information for as long as necessary to provide RCS Studio services, comply with our legal obligations, and resolve disputes.

5. Your Choices

• Cookies: You may control cookies through browser settings.
• Marketing communications: You may opt out of promotional emails by following unsubscribe links.
• Data rights: Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws (e.g., access, correction, deletion, portability).

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. International Users

If you access RCS Studio from outside the United States, your information may be processed and stored in the U.S. or other jurisdictions with different data protection laws.

8. Children's Privacy

RCS Studio is intended for business use and is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Significant changes will be communicated through the RCS Studio website.

10. Contact Us

If you have questions about this Privacy Policy or our practices, you may contact us at:

Vibes Media, LLC
300 W. Adams Street, Suite 700
Chicago, IL 60606
privacy@vibes.com